90-Day Satisfaction Guarantee
We want you to feel confident trying Herbs for Animals products. If you are not satisfied, contact us within 90 days of delivery to request a refund under our satisfaction guarantee.
Our guarantee covers one bottle or container of each product per customer or household, purchased when ordering that product for the first time. That one bottle may be opened or unopened, so you can try the product.
Additional bottles or containers of the same product, including those purchased in multi-bottle or bulk orders, are not eligible for satisfaction returns or refunds, even if unopened. Repeat purchases of a product, including subsequent subscription deliveries, do not qualify.
For example, if your first ReVet order contains three bottles, only one bottle qualifies. A later ReVet purchase does not qualify. If you later try ImVet for the first time, one bottle of ImVet is eligible.
Please include your order number when contacting us. We may request a photo, the product’s lot number, and return of the remaining product before issuing a refund. Contact us before sending anything back so we can provide the correct instructions.
For satisfaction-guarantee returns, customers pay return shipping. Original shipping charges and return-shipping costs are nonrefundable.
Refunds are issued to the original payment method. Once an approved return has been received and inspected, please allow 7–10 business days for the refund to appear in your account.
Products purchased from another retailer must be returned through that retailer under its own return policy.
Unopened Products and Exchanges
The same first-purchase, one-container limit applies to unopened satisfaction returns and exchanges. We do not offer separate change-of-mind returns or exchanges for additional containers, bulk quantities or repeat purchases, even if unopened.
An eligible exchange must be requested within 90 days of delivery and the product must be unused and in its original packaging. Customers pay return shipping and any price difference; original shipping charges are nonrefundable.
Damaged, Incorrect or Missing Items
If an item arrives damaged, defective or incorrect, contact us promptly with your order number and photos, if available, so we can arrange a replacement or refund. Satisfaction-return postage rules do not shift the cost of correcting our error or damage in transit to you.
For an incorrect or missing item, contact us within 14 days of delivery, consistent with the existing policy. For damaged products, the existing 90-day reporting window is retained.
If your order has not arrived, contact us so we can investigate using your tracking details. If you paid for expedited delivery and it is delayed, we will refund the additional delivery fees under the existing policy.
Order Cancellations
Contact us as soon as possible if you need to cancel an order before it ships. If it has already been delivered, the return terms above apply.
How to Request a Return
Use our Return Portal or contact:
Email: info@herbsforanimals.com
Phone: 1-833-604-3727
We will provide return instructions and any applicable label. Package the product securely and follow those instructions.
Returns address
Herbs for Animals — Returns Department
16889 Secretariat Drive West
Loxahatchee, FL 33470
Nothing in this policy limits applicable statutory consumer rights.
